GENERAL CONDITIONS OF SALE FOR ORDERS PLACED ON THE WEBSITE sportdirectshop.com – 28/09/2021

Preamble These general conditions of sale are concluded between the company sportdirectshop FRANCE, a sole proprietorship registered with the RCS of Agen under number 421 925 918, whose registered office is located at 27 avenue Thiers 47500 Fumel and any natural person (hereinafter referred to as "The Customer") making a purchase on the Site www.sportdirectshop.com (hereinafter referred to as the "The Site").

sportdirectshop.com FRANCE (hereinafter the Site) acts on behalf of the stores of the brands sportdirectshop.com, sports and leisure equipment (hereinafter referred to together as "sportdirectshop.com"). 1. Object All orders placed through the Site are subject without reservation to these General Terms and Conditions of Sale. These general conditions of sale aim to define the terms of sale of products on the Site www.sportdirectshop.com between sportdirectshop.com and the Customer. The General Terms and Conditions of Sale are applicable to all sales of products on the Site sportdirectshop.com. 2. Scope These General Terms and Conditions of Sale apply to the exclusion of all other conditions, in particular those applicable to sales made on the website sportdirectshop.com. These GTC are accessible at any time on the www.sportdirectshop.com Site. The Customer declares to have read the general conditions of sale and to have accepted them without reservation before placing an order. Any order implies acceptance of the general conditions of sale in force. Consequently, no clause on a purchase order or on any other document of the Customer can derogate from it, being presumed unwritten. The general conditions of sale may be modified or adapted at any time. The modifications are enforceable from the time they are put online. Each order placed on the Website is governed by the GTC applicable on the date of the order. Thus, only the GTC in force on the date of conclusion of the contract are enforceable against the Customer. 3. Order The Customer must be a natural person. The Customer declares to have the capacity to conclude a contract. The Customer declares to be at least 18 years old, and the legal capacity to be able to contract, or to have the express authorization of his legal guardians. The Customer declares to make one or more purchases of products exclusively for his personal use and in no case for commercial purposes. sportdirectshop.com reserves the right to check and refuse to honor an abnormal order with regard to the quantities of products ordered. Any validated order, i.e. placed and paid, constitutes a firm and definitive sale. The order confirmation email implies acceptance by sportdirectshop.com of the order and forms the sales contract. To be able to place an order, the Customer must create an account on the Site by filling in his details and create a password. The steps to place an order: Step 1: I put the selected items in my basket Step 2: I identify myself or I create my account Step 3: I enter my delivery and billing address Step 4: I choose my delivery method Step 5: I pay my order by accepting the General Conditions of Sale The follow-up of the order will be accessible on the Customer's account at any time. In some cases, in particular for non-payment, or incorrect address for example, sportdirectshop.com reserves the right to block the Customer's order until the problem is resolved. As orders are final and irrevocable, any request for modification will not be possible. The invoice will be available in the customer area as soon as the entire order has been processed. 4. Products The products offered for sale on the Website are described and presented with the greatest possible accuracy. Photographs, drawings, products do not fall within the scope of the contract. As a result, sportdirectshop.com cannot be held liable. For example, the color on the screen may differ from case to case. sportdirectshop.com brings to the Customer's attention that each store manages its own stock. Thus, it may be that an order includes one or more unavailable products. In case of unavailability of one or more product(s) ordered, the Customer will be informed by email as soon as possible. The Customer will always have the possibility to: Cancel all or part of his order, by returning all or part of the products in his possession. To do this, the Customer must go to his customer area, select his order and then make a return by selecting the product or products concerned and the reason "Incomplete order". In this case, the Customer will be reimbursed the amount of the items and the delivery costs if any corresponding to the returned products, provided that the return complies with our GTC (see Article 9). As long as no item ordered online has been prepared, the Customer has the possibility to cancel his order online by going to his customer area and selecting the order concerned. 5. Prices The prices of the products and articles on the Site are indicated in Euros and are understood to include all taxes in force on the day of the order. The prices do not take into account the delivery costs, invoiced in addition and indicated before the validation of the order. sportdirectshop.com reserves the right to modify the prices at any time but undertakes to apply the prices in force at the time of validation of the order by the Customer. The price is payable in full and in a single payment at the time of validation of the order. 6. Payment This is an order with payment obligation. Payment must be made by credit card. The credit cards accepted on the Site are: Carte Bleue, Visa and Master Card. Payment cards must be issued by a banking or financial institution located in the European Union. The bank account will be debited when the entire order has been processed, in other words when all available products have been delivered, or collected in store. It is possible to insert promotional codes before the payment stage in the box provided for this purpose. 7. Delivery The products can be delivered at home or in relay. Has. Home delivery Delivery is possible in Metropolitan France and Corsica. The delivery costs are as follows: Total basket excluding delivery costs Customer delivery package Less than 20.00 € TTC 10.99 € TTC From 20.00 to 39.99 € TTC 9.99 € TTC From 40.00 € to 59.99 € TTC 7.99 € TTC From 60.00 € to 89.99 € TTC 5.99 € TTC Beyond 90.00 € TTC Offered Delivery is made by La poste Colissimo. The products are delivered to the address indicated by the Customer on the order form. The Customer must ensure its accuracy. Any package returned to the seller because of an incorrect or incomplete delivery address will be reshipmented at the Customer's expense. An invoice will be automatically generated for the Customer, available in his customer area, including the billing address entered when placing the order. If at the time of delivery, the original packaging is damaged, torn, opened, the Customer must then check the condition of the products. If the products are damaged, the Customer must imperatively refuse the package and note a reservation on the delivery note. Once the order has been registered on the Site, the Customer receives an e-mail confirming the order. The Customer's bank account will be debited at the time of withdrawal of the order. 8. Right of withdrawal 8.1 Conditions for exercising the right of withdrawal In accordance with the legal provisions in force, the Customer has a right of withdrawal, without having to justify a reason, within 14 days from the day on which the Internet user or a third party designated by him other than the carrier, takes physical possession of the order. Pursuant to Article L. 221-28 of the Consumer Code, certain products are excluded from the right of withdrawal: audio and video recordings (CDs and DVDs) and computer software whose packaging is opened by the Customer, personalized goods or made at the request of the consumer, goods inseparable from other items, Swimsuits whose protection is removed, food products, perishable goods, underwear, earplug, mouth guards, sweat articles protective shells 8.2 – Procedures for exercising the right of withdrawal To exercise his right of withdrawal, the Customer must notify sportdirectshop.com France of his decision to withdraw by means of an unambiguous declaration, or by going directly to his customer area to make a return request. The Customer must then: Connect to his customer area Select the order on which to make a return, then click on make a return For each product concerned, indicate the quantity and choose the reason "I have changed my mind" Choose the return method Print the return slip and the carrier label, at the rate of one voucher and one label per seller concerned Slip the return slip into the package, then stick the carrier label on the package Drop off the package at the post office or in his mailbox according to the return method chosen beforehand Once his return request has been registered, the Customer receives an e-mail acknowledging receipt of his request. He can also consult and follow his request in his customer area section My returns. Or by sending the attached form: By mail to the following address: sportdirectshop.com – Customer Service 27 avenueThiers 47500 FUMEL. Or By e-mail to the following address: contact@sportdirectshop.com For any withdrawal request transmitted electronically, the Internet user will receive an acknowledgment of receipt of his request on a durable medium. Once the form has been completed and sent, the Customer has 14 days to return the product(s) concerned in perfect condition. Attention: No direct return in store will be accepted! Returns are to be made in their original condition and complete (packaging, accessories, instructions, label, …) allowing their re-marketing in new condition, accompanied if possible by the purchase invoice The products soiled, worn, washed, damaged or incomplete are not taken back. . In other words, if the Customer returns products in a condition unsuitable for re-marketing, the seller to whom the return is made will be entitled to refuse it. In this case the Customer will be notified by email of the product(s) concerned and must contact the said seller to, if he wishes, recover the product(s) at his own expense. The Customer must return the products to the addresses indicated on the return vouchers in his Customer area. Several items may require them to be returned to different addresses. 8.3 Effects of the exercise of the right of withdrawal In case of exercise of the right of withdrawal within the period of 14 days, the product(s) are refunded at their purchase price; delivery costs are reimbursed in proportion to the number of products returned. The withdrawal fees are free of charge. The refund will be made within a maximum of 14 days from the receipt, by sportdirectshop.com, of the products returned by the Customer under the conditions provided above. The refund will be made according to the means of payment used for the order. If the refund proves impossible, for example due, in the meantime, to theft or fraud of the credit card used, the Customer must contact Customer Service. For security reasons, Customer Service may ask the Customer to explain and justify the reason making it impossible to refund the bank account used when ordering, and will verify his identity. In case of impossibility for any reason whatsoever, sportdirectshop.com France will try to find an alternative solution with the Customer. In case of serious doubt, sportdirectshop.com France therefore reserves the right to refuse the refund to a bank account other than the one used for the order. In any case, the refund will not incur additional costs for the Customer unless the latter has chosen when ordering, a more expensive delivery method than the standard delivery method offered on the Site. 9. Exchange and error of products 9.1. Product exchange No product will be exchanged. 9.3 Product error In the event of an error on the order, defective product, missing, received although not ordered, the customer has 14 days to make a return, from the day on which the Internet user or a third party designated by him other than the carrier, takes physical possession of the order. To do this, the Customer must: Log in to his customer area to make a return request Select the order on which to make a return, then click on make a return For each product concerned, indicate the quantity and choose the reason concerned among the following reasons: Bad item / item not ordered Defective or damaged item Incomplete order Choose the return method Print the return form and the carrier label, at the rate of one voucher and one label per seller concerned Slip the return slip into the package, then stick the carrier label on the package Drop the package at the post office or in his mailbox according to the return method chosen beforehand Once his return request has been registered, the Customer receives an e-mail acknowledging receipt of his request. He can also consult and follow his request in his customer area section My returns. Attention: No direct return in store will be accepted! Returns are to be made in their original condition and complete (packaging, accessories, instructions, label, …) allowing their re-marketing in new condition, accompanied if possible by the purchase invoice The products soiled, worn, washed, damaged or incomplete are not taken back. In other words, if the Customer returns products in a condition unsuitable for re-marketing, the seller to whom the return is made will be entitled to refuse it. In this case the Customer will be notified by email of the product(s) concerned and must contact the said seller to, if he wishes, recover the product(s) at his own expense. The Customer must return the products to the addresses indicated on the return vouchers in his Customer area. Several items may require them to be returned to different addresses. If the return is accepted, the product(s) are refunded at their purchase price; delivery costs are reimbursed in proportion to the number of products returned. These return costs for product error are not charged to the customer. The item will be returned to the customer at the expense of the store. The refund will be made within a maximum of 14 days from the receipt, by sportdirectshop.com, of the products returned by the Customer under the conditions provided above. The refund will be made according to the means of payment used for the order. If the refund proves impossible, for example due, in the meantime, to theft or fraud of the credit card used, the Customer must contact Customer Service. For security reasons, Customer Service may ask the Customer to explain and justify the reason making it impossible to refund the bank account used when ordering, and will verify his identity. In case of impossibility for any reason whatsoever, sportdirectshop.com France will try to find an alternative solution with the Customer. In case of serious doubt, sportdirectshop.com France therefore reserves the right to refuse the refund to a bank account other than the one used for the order. In any case, the refund will not incur any additional costs for the customer unless the latter has chosen when ordering, a more expensive delivery method than the standard delivery method offered on the Site. 10. Legal guarantee of conformity and legal guarantees of hidden defects sportdirectshop.com is guarantor of the conformity of the goods, allowing the Customer to make a claim under the legal guarantee of conformity provided for in Articles L217-4 and following of the Consumer Code or the guarantee of hidden defects provided for in Articles 1641 and following of the Civil Code. In case of implementation of the legal guarantee of conformity it is recalled that: – The Customer has a period of 2 years from the delivery of the good to act, – The Customer can choose between the repair or replacement of the good, subject to the cost conditions provided for in Article L217-17 of the Consumer Code; – The Customer is exempted from providing proof of the existence of the lack of conformity of the good during the 24 months following the delivery of the good. – The legal guarantee of conformity is independent of the commercial guarantee. The Customer may decide to implement the guarantee against hidden defects within the meaning of Article 1641 of the Civil Code. In this case he can choose between the resolution of the sale or a reduction of the price in accordance with Article 1644 of the Civil Code. 11. Commercial warranty There is no commercial warranty for items purchased on the website. 12. Customer Service For any information the Customer can contact Customer Service: By email: contact@sportdirectshop.com By mail: sportdirectshop.com – Service eCommerce 27 avenueThiers 47500 Fumel 13. Retention of title clause All products on the Website remain the property of sportdirectshop.com until full payment of the order. From the receipt of the order by the Customer the risks of the delivered goods are transferred to the Customer. 14. Mediation In accordance with Article L612-1 of the Consumer Code, any Customer has the possibility to have recourse free of charge to a mediator for any dispute not previously resolved with the Store concerned or via the Consumer Service. To exercise this right, the Customer refers the matter to the Commercial Mediator: by mail to the following address: Mediator of Cooperative Trade and Partner FCA 77 rue de Lourmel 75015 Paris or electronically: https://www.mcca-mediation.fr, on which are the Charter of the Mediation of Cooperative and Associated Trade and the supporting documents to be provided. 15. ODR PLATFORM Pursuant to Article 14.1 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, the customer is informed of the possibility of entering the Online Dispute Resolution (ODR) platform made available by the Commission accessible from the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR The customer can also contact the Company electronically at this address: contact@sportdirectshop.com 16. Force majeure Any circumstances beyond the control of the parties preventing the performance under normal conditions of their obligations are considered as causes of exemption from the obligations of the parties and lead to their suspension. The party who invokes the above circumstances must immediately notify the other party of their occurrence, as well as their disappearance. Any irresistible facts or circumstances, outside the parties, unpredictable, inevitable, beyond the will of the parties and which cannot be prevented by the parties, despite all reasonably possible efforts, will be considered as a case of force majeure. Expressly, are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of the French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunication networks or difficulties specific to telecommunication networks external to Customers. The parties will come together to review the impact of the event and agree on the conditions under which the contract will be continued. If the case of force majeure has a duration of more than three months, these general conditions may be terminated by the injured party. 17. Intellectual property The content of the Website (images, drawings, photographs, technical documents, trademarks, etc.) remains the property of the Site, the sole owner of the intellectual property rights on this content. The Customer undertakes not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an infringement offence. 18. Miscellaneous If one of the articles of these general conditions of sale becomes null and void or unenforceable, this does not de facto entail the invalidity of the other articles. 19. Applicable law French law will be applicable to any dispute or interpretation arising from or in connection with these general conditions of sale. Appendix: withdrawal form Withdrawal form You can exercise your right of withdrawal within 14 days from the day on which you or a third party designated by you other than the carrier, takes physical possession of the order. To exercise your right of withdrawal: Go to your customer area on www.sportdirectshop.com Select the order concerned in your Order History Click on Make a return Then select for each item concerned as the reason for return "I have changed my mind". We will provide you with one or more return labels to return your item(s) depending on whether your order is for one or more sellers. If you do not wish to use your customer area, you can exercise your right of withdrawal by post or e-mail by completing and returning the following form. I hereby notify you of my withdrawal from the contract for the sale of the products below: Order number: Ordered on/received on: Product(s) indicating the quantity returned per product: Your address: The e-mail address used for your account sportdirectshop.com: Signature (only in case of notification of this form on paper): Date: Once the form has been completed, Please send it: By email: contact@sportdirectshop.com By mail: sportdirectshop.com – Service eCommerce 27 avenue Thiers 47500 FUMEL Once your form has been sent, you have 14 days to return your item(s) to allow us to proceed with the refund provided that this (these) item (s) is (are) still marketable (s). If your order concerns only one seller, please return your item(s) at your expense to the seller's address indicated on the invoice available in your customer area. If your order concerns several sellers, please return at your expense your item(s) to the seller's address indicated on the invoice available in your customer area.